As the buzz around artificial intelligence (AI) reaches new heights, it’s imperative for companies to respond and prepare for the disruptive impact this technology presents. Here we analyze a three-time horizon response plan that companies should employ to reap the benefits of AI integration.
The Next 12 Months: Defending Your Business
In the short term, organisations need to protect their intellectual property and engage in litigation, legislation, and public relations efforts for AI. This includes taking legal steps and educating political representatives about the technology and the need for protective regulations.
The Next Three Years: Embracing AI Opportunities
Companies should work on applying AI to their core business processes, creating more value and impact for customers in both front-end and back-end operations. For example, AI can help streamline customer experience or mortgage approval processes within the next three years.
The Next Decade: Navigating the AI Era
Companies must also address the broader societal implications of AI, such as potential erosion of culture and art or increased automation of rote work. This requires developing leaders who display wisdom and understanding, essential human traits that can’t be replicated as easily by AI.