Much has been made of how AI has the potential to replace a wide variety of human activities in the business world — but the truth isn’t as dire as some might be led to believe. In reality, your workflow is still going to be largely human first, no matter how good technology gets.
However, by integrating the right AI partnerships into your workflow, you can enhance your current human to human partnerships, as well as a wide range of activities that make up your normal work day. AI is clearly poised to play a major role in the future of business, which makes understanding how to implement it with your existing workflow and human partnerships an absolute must. Here’s how you can ensure this process goes smoothly.
Evaluating Inefficiencies and Gaining Efficiency
Implementing AI just for the sake of using AI isn’t going to help your workflow. Instead, leaders should evaluate current inefficiencies where artificial intelligence could have a meaningful impact on work processes.
One example of AI in action comes from a partnership between the National Domestic Violence Hotline and Genesys. They used tech to automate data collection and create digital and voice bots for use across all channels that individuals might use to contact the Hotline. This helped human operators save one to two minutes per call.
These applications may not generate as many headlines as ChatGPT but are a clear example of how AI-powered tech can fuel meaningful partnerships without eliminating the human element. But it all starts by understanding your current inefficiencies and recognizing that AI could help provide a solution.
Unlocking New Service Offerings
At the heart of every significant technological transformation is the opportunity for businesses to capitalize on newfound capabilities to unlock new services, solutions, and innovations, or to enhance their current offerings.
Businesses must consider the various roles AI could play in enhancing the user experience, operational efficiency, and product diversification. Introducing AI-driven features or solutions to your services can lead to more efficient processes and present opportunities for novel product lines or customer solutions.
The rise of metaverse influencers and the potential of virtual impresarios emphasizes the limitless potential of AI in redefining industry norms. AI generation provides creators with diverse customization tools with expansive potential, which opens up new partnership opportunities as they become capable of offering a broader range of services.
Aligning with Key Performance Indicators
AI integrations should only be adopted with clearly defined key performance indicators (KPIs) that help determine if they are delivering the desired outcomes. Any kind of AI partnership must align with overarching goals and help deliver on the most meaningful KPIs for the workflow being improved.
KPIs should be adapted to the needs of the business and the problems intended to solve with AI. Seeking input from other partners or employees can help determine which KPIs are most meaningful for the new partnership.
Measuring Return on Investment
Even after integrating an AI partnership, it is important to consistently assess whether it is helping meet KPIs and delivering a worthwhile return on investment. Measuring the ROI of AI implementation requires a comprehensive understanding of both the costs and benefits of the technology.
While the bottom line outcomes are certainly important, the influence of an AI partnership will likely be seen in areas that don’t necessarily have a direct impact on revenue. By opting for a more holistic approach to measuring ROI, businesses can have a better idea of whether an AI partnership is delivering the desired outcomes.
Putting Human Partnerships First
There’s been a lot of hype — and a lot of misunderstandings — surrounding what AI is capable of and how it can be used in the business world. While there will undoubtedly be missteps as businesses learn to integrate AI, it’s important to continue to put human partnerships first.
Adopting new tech does not require upending these relationships. Instead, by focusing on how AI can work in tandem with a human-first workflow, businesses and their existing partners can achieve stronger results than ever before.